Terms & Conditions

Products and Pricing
All products listed on the website, their descriptions, and their prices are subject to change from time to time.
Purchase of a product on the website is subject to availability of stock.

CHS reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from CHS? suppliers, CHS shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and CHS cancels your order, we will refund the amount.

The product specifications (weight, size, color etc.) mentioned with the product photos displayed is only approximate. There may be a slight variation in the pictures and the respective products.
The message on the complimentary message card, which is provided by Crystal Hearing Solutions, can either be printed or hand written, depending on where the delivery is scheduled for.

Orders and Acceptance of Orders
When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if CHS cancels all or a part of your order, your sole and exclusive remedy is either that:

(a) CHS will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or
(b) CHS will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, CHS accepts Visa, Master Card, Diners Club, Maestro, American Express. Not with standing anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the CHS website or through CHS mobile application, are subject to specific terms and conditions of such third party payment gateways.

Order Modification/Cancellation Policy

There are some orders which are we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department.
Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you.
Same day orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on by writing email id: – crystalhearingsolutions@gmail.com If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared / dispatched, it cannot be cancelled / modified and you will be charged for the order.
In other cases of order modification/cancellation, please give at least 24 hours’ advance notice.

Order/Delivery Confirmation E-mail
Shortly after you place an order, you will receive an Order Confirmation e-mail which will include all the details of your order, including the order number which will be required in the event you need to contact CHS.

In case you have not received an Order Confirmation e-mail and SMS, please call on write to us at crystalhearingsolutions@gmail.com

Shipping & Delivery Policy
Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

Delivery may take longer due to:

Bad weather
Political Distruptions
Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.
Before major occasions, we suggest that you place your order at least five days in advance.
Products that are hand delivered cannot be delivered along with courier products.
For perishable items like cakes we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

Wrong shipping/delivery address.
Recipient not available.
Premises locked.
Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.
Proof of delivery will be provided in case of any dispute in delivery.
Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

Call the recipient to schedule an appropriate delivery time.
Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.
Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
Leave the bouquet/arrangement with a neighbor and place a message on the recipient’s door with this information.

Duplicate Orders
If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.
If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

Payment Terms
You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on CHS’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by CHS.
All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney’s fees, and court costs incurred in the collection of past due amounts.
Discounts are applicable only on a minimum cart value of Rs. 500 and above.

Feedback and Suggestions
At CHS, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can write to us at crystalhearingsolutions@gmail.com

Your feedback and suggestions are important to us.
Note: Complaints against perishable products like cake need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-perishable products need to be made within 10 days from the day of delivery, after which we will not be able to register any complaints. Complaints against non-delivery need to be made within 30 days from the date of delivery, after which we will not be able to register any complaints. In case of a defective or a bad quality product complaint, we will replace it. For quality purpose, we will get a reverse pick up done for that product, before we can get a redelivery done.

Returns and Refund Policy
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at crystalhearingsolutions@gmail.com

CHS is not responsible and does not guarantee refund for cases where:

Gift products and preserved items are delivered to incorrect address provided by the sender.
Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
Product quality problems caused by improper handling of the product.

A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date.

In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment.

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by CHS, refund takes 7 to 10 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.

Exchanges
It will not be possible for us to accept any request for product exchanges.

Damaged/Defective Products
If any product received by you is damaged/defective, you can let us know the same. You can send us an e-mail with the photographs of the same at crystalhearingsolutions@gmail.com, within 48 hours of receiving the product. We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by CHS, it takes 7-10 business days for the refund amount to reflect in your account.

Disclaimer

Dear Customer
Your order is valuable to us. We would like you to understand and appreciate how much we care for your orders. Please go through the disclaimers and stay informed.

General Disclaimer
Crystal Hearing Solutions retains the right to refuse any order unconditionally.
All claims are subject to the jurisdiction of Court at Bombay, India, only.
Shipping & Delivery Disclaimer
Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may take longer due to:

Bad weather
Political Distruptions
Other unforeseen circumstances

Wrong shipping /delivery address.
Recipient not available.
Premises locked.
Recipient refusing to accept the delivery.

In case if the recipient is not available, he / she can inform the delivery person to deliver the order to the gate/reception/neighbor.
Proof of delivery will be provided in case of any dispute in delivery.
Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

Call the recipient to schedule an appropriate delivery time.
Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.
Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
Leave the bouquet/arrangement with a neighbor and place a message on the recipient’s door with this information.

Terms of Use
CHS’s Privacy Policy forms part of the Terms of Use and can be found on the below mentioned link:

Privacy Policy

Website
These Terms of Use apply to all users of the Website. The Website may include content, information or links to third parties or third party websites. CHS does not regularly review materials posted, or products or services offered, on the Website by such third parties and does not necessarily endorse all of the materials, products, and services available on such third party websites. By accepting these Terms of Use you agree to hold harmless and relieve CHS and its affiliates from any liability whatsoever arising from your use of information from a third party or your use of any third-party website and you agree and acknowledge that viewing and usage of the contents of any such third party website is solely made at your own risk.
CHS recommends that before you disclose any personal information to a third party, you should first read and accept the third party’s privacy policy and Terms of Use of use (if applicable) of their website.

Access to Website
CHS hereby provides its conditional permission for you to access the Website in accordance with these Terms of Use provided that you use the Website on your continued and absolute compliance with these Terms of Use. You shall not rent, transfer, assign, commercially exploit, resell or sublicense access to the service/products available on the Website to any third-party. You may only use this Website solely for (1) your personal, non-commercial use (2) you may download a single copy of the materials from the Website only for your personal, non-commercial home use. You agree not to use or launch, or cause to be used or launched, any automated/computerized/analog/hybrid system or program in connection with the Website or online ordering, including without limitation, publishing or distributing vouchers or codes, robots, spiders, offline readers, place pop-up windows over its pages, or otherwise affect the display of its pages and anything of similar nature. Notwithstanding the foregoing, CHS grants the operators of public search engines permission to use spiders to copy materials from the website for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. CHS reserves the right to revoke these exceptions either generally or in specific cases at any time.

You agree not to collect or harvest any personally identifiable information from the Website or use the communication systems provided by the Website for any commercial solicitation purposes. You agree not to solicit for any reason whatsoever any users of the Website with respect to their Submissions to the Website.

Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, deep link, or otherwise use any information or material obtained from or through this Website without the prior written permission of the material’s owner.

We always try to provide you uninterrupted access to the website of Crystal Hearing Solutions and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

User
www.crystalhearingsolutions.in can be used by a person who can be legally bound to contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use www.crystalhearingsolutions.in only with the involvement of a parent or guardian.