Return And Refund Policy

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at crystalhearingsolutions@gmail.com

CHS is not responsible and does not guarantee refund for cases where:

• Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
• Product quality problems caused by improper handling of the product.

A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date.

In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment.

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by CHS, refund takes 7 to 10 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.


Exchanges
It will not be possible for us to accept any request for product exchanges.

Damaged/Defective Products
If any product received by you is damaged/defective, you can let us know the same. You can send us an e-mail with the photographs of the same at crystalhearingsolutions@gmail.com, within 48 hours of receiving the product.

We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by CHS, it takes 7-10 business days for the refund amount to reflect in your account.